Privacy Policies

MetroPlus recognizes that it is critical for members, prospects and providers to be confident that their privacy is protected when they visit MetroPlus' website.
This policy describes MetroPlus' privacy practices regarding information collected from users of this website. This policy describes what information is collected and how that information is used. Because this privacy policy only applies to this website, you should examine the privacy policy of any website, including other state agency websites, that you access using this website. For general information about how MetroPlus handles our members’ information please click on the links in the right hand column to view the annual MetroPlus privacy notices.
For purposes of this policy, "personal information" means any information such as name, address, phone number, email or other identifier that identifies a user as a particular person. MetroPlus only collects personal information about you when you provide that information voluntarily, e.g., by sending an email or by submitting a request to MetroPlus.


In certain instances, a user may have the opportunity to receive or create a password to access or submit personally identifiable information. One should not divulge a password to anyone, and MetroPlus will never ask a user for a password in a telephone call, fax, e-mail or other form of unsolicited communication. When a user is finished with an application or applications that are password protected, the user should exit the relevant page(s). If the browser used to access the password protected pages is a publicly-accessible browser, users should close down the entire session and, if applicable or possible, flush any temporary caches or other areas where such a password might be stored subsequent to use.


Cookies are text files stored on your computer for use by a web browser. To better serve you, we may use "session cookies" to enhance or customize your visit to this website. Session cookies can be created automatically on the device you use to access this website. These session cookies do not contain personal information and do not compromise your privacy or security. We may use the cookie feature to store a randomly generated identifying tag on the device you use to access this website. A session cookie is erased after a period of time and/or when your browser is closed.
The use of cookies is a standard practice among Internet websites. Most Internet web browsers may be customized to reject cookies, to only accept or reject cookies by using user intervention, or to delete cookies. Refusing or deleting these cookies may limit your ability to take advantage of some features of this website.

Information Collected When You Email MetroPlus or Initiate an Online Transaction

During your visit to this website you may send an email to MetroPlus. Your email address and the information included in your message will be collected and used to respond to you, to address issues you identify, and to improve this website. Your email address is not collected for commercial purposes and MetroPlus will not sell or otherwise disclose your email address for commercial purposes.
During your visit to this website, you may submit information to MetroPlus. The information, including any personal information volunteered by you, may be used by MetroPlus to operate MetroPlus programs.


MetroPlus does not knowingly collect personal information from children or create profiles of children through this website. Users are cautioned, however, that the collection of personal information submitted in an email or otherwise on the MetroPlus website will be treated as though it was submitted by an adult, and may, unless exempted from access by federal or State law, be subject to public access. MetroPlus strongly believes that parental supervision is an important factor in Internet use by minors. Therefore, MetroPlus asks parents to guide their minor children when children are asked to provide any personal information online. MetroPlus further asks that children ask for and receive their parent's permission before providing any information online.

Information and Choice

As noted above, MetroPlus does not collect any personal information about you during your visit to this website unless you provide that information voluntarily by sending an email or otherwise providing information to MetroPlus. You may choose not to send us an email or provide information. If you choose not to participate in these activities, your ability to receive specific services through this website may be limited; however, it will not prevent you from requesting information or services from MetroPlus by other means and will not normally affect your access to other features of the website, including browsing or downloading publicly available information.

Disclosure of Information Collected through This Website

The collection of information through this website and the disclosure of that information are subject to the provisions of the Internet Security and Privacy Act. MetroPlus will only collect personal information through this website or disclose personal information collected through this website if the user has consented to the collection or disclosure of such personal information. Participation in an online transaction resulting in the disclosure of personal information to MetroPlus by the user, whether solicited or unsolicited, constitutes consent to the collection and disclosure of the information by MetroPlus for the purposes reasonably ascertainable from the nature and terms of the transaction.
However, MetroPlus may collect or disclose personal information without user consent if the collection or disclosure is: (1) necessary to perform the statutory duties of MetroPlus, or necessary for MetroPlus to operate a program authorized by law, or authorized by state or federal statute or regulation; (2) made pursuant to a court order or by law; (3) for the purpose of validating the identity of the user; or (4) of information to be used solely for statistical purposes that is in a form that cannot be used to identify any particular person.
MetroPlus also may disclose personal information to federal or state law enforcement authorities to enforce MetroPlus' rights against unauthorized access or attempted unauthorized access to MetroPlus' information technology assets or against other inappropriate use of this website.

Access to and Correction of Personal Information Collected Through this Website

Any user may submit a request to MetroPlus Privacy Officer to determine whether personal information pertaining to that user has been collected through this website. Any such request shall be made in writing to the address below and must be accompanied by reasonable proof of identity of the user. Reasonable proof of identity may include verification of a signature, inclusion of an identifier generally known only to the user, or similar appropriate identification.

The address of the Privacy Officer is:

MetroPlus Health Plan
Privacy Officer
160 Water Street, 3rd Floor
New York, NY 10038

Front Desk: 1.212.908.8600
Fax: 1.212.908.8620

The Privacy Officer shall, within five (5) business days of the date of the receipt of a proper request: (i) provide access to the personal information; (ii) deny access in writing, explaining the reasons therefor; or (iii) acknowledge the receipt of the request in writing, stating the approximate date when the request will be granted or denied, which date shall not be more than thirty (30) days from the date of the acknowledgment.

Confidentiality and Integrity of Personal Information Collected Through this Website

MetroPlus is strongly committed to protecting personal information collected through this website against unauthorized access, use or disclosure. For website security purposes and to maintain the availability of the website for all users, MetroPlus employs software to monitor traffic to identify unauthorized attempts to upload or change information or otherwise damage this website. We know that security is a concern for our customers and we are committed to employing reasonable technology in order to protect the security of our site. However, even with the best technology, no website is 100% secure. We will take measures that we believe are reasonable and appropriate to protect your information from unauthorized access or disclosure and accidental loss, alteration or destruction.


The information provided in this privacy policy should not be construed as giving medical, business, legal, or other advice, or warranting as fail proof, the security of information provided through this website.


In order to provide users with certain information, MetroPlus provides links to the websites of local, State and federal government agencies, and to the websites of other organizations. The existence of those links neither constitutes nor implies endorsement of the destination or departure websites or of the content, viewpoint, accuracy, opinions, policies, products, services, accessibility or privacy policy of said destination or departure websites. Nor does any link between MetroPlus' website and a third-party website imply sponsorship of such website, or the creator of such website. Once you link to another website from this website, including one maintained by the State, you are subject to the terms and conditions of that website, including, but not limited to, its Internet privacy policy.

Contact Information

For questions regarding the MetroPlus website privacy policy, please contact:

MetroPlus Health Plan
Privacy Officer
160 Water Street, 3rd Floor
New York, NY 10038

Front Desk: 1.212.908.8600
Fax: 1.212.908.8620

Intellectual Property

The content of this website is subject to copyright laws. Users are notified, therefore, that one should presume the need to obtain permission from MetroPlus prior to reproducing or otherwise using the content on this website, except to the extent that such use is strictly for personal use.

Changes to this Policy

MetroPlus may change this policy from time to time without notice. This policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.


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Insurance Law Annual Privacy Notice
Updated July 2017
English / Español 
HIPAA Notice of Health Information Privacy Practices
Updated July 2018
English / Español