The MetroPlusHealth Provider Tools page is your go-to resource for managing patient care efficiently and effectively. From checking member eligibility and submitting claims to accessing authorization forms and policy updates, our suite of digital tools is designed to support your day-to-day workflow. Whether you’re a primary care provider, specialist, or facility, MetroPlusHealth is committed to making it easier for you to deliver quality care with the right tools at your fingertips.

New York State Department of Health Updates:

Partnership in Care Rewards Program

Tell your patients living with HIV about the MetroPlusHealth Rewards Program. Your patients enrolled in Partnership in Care can get rewarded for health screenings and activities. There is even a substantial reward just for attending clinic appointments for their HIV care. Learn more about the program here.

Our goal is to give our Providers help finding and managing day-to-day needs. Please contact Provider Services at 1-800-303-9626 (TTY: 711) or Medicare at 1-866-986-0356 if you need help or have questions.

Register or get directed to online trainings through the calendar.

PROVIDER EDUCATION AND TRAINING
  • Monthly Education Training Calendar
    • July / August 2025

Self-Disclosure Notification Protocol

The Office of Mental Health (OMH) is informing Providers of their responsibility to notify OMH when a self-disclosure of a Medicaid overpayment is made to the Office of the Medicaid Inspector General (OMIG) using the Full Self-Disclosure Process.

Medicaid providers are required to report, return, and explain any overpayments they have received to the OMIG Self-Disclosure Program within sixty (60) days of identification, or by the date any corresponding cost report was due, whichever is later. Upon receiving this notice, the OMH Medicaid Compliance Office will review and issue a statement confirming that the oversight agency has been notified.

COVID-19 Guidance for 1915(c) HCBS Children’s Waiver for Children’s Health Homes, C-YES, HCBS, and MMCP/HIV SNP

The NYSDOH has provided guidance for providers regarding face-to-face visits during the current health crisis. Click here (opens in a new tab) for more information.

PREVENTIVE SERVICES RESOURCES
Preventive Health Care GuideEnglish (opens in a new tab) / Espanol (opens in a new tab) (PDF)
ADDITIONAL PROVIDER TOOLS
Behavioral Health Provider Orientation
Clinical Practice Guidelines
Children’s Special Services: Home and Community Based Services (HCBS) Training
Electronic Funds Transfer Enrollment Form (EFT)
Medicare Model of Care
Provider Orientation and Attestation (opens in a new tab)
Behavioral Health (opens in a new tab)
Claims
Colorectal Cancer Screening Resources (opens in a new tab)
CORE provider Service Initiation Notification Form
Diabetes Self-Management Education and Support (DSMES) (opens in a new tab)
Domestic Violence
Early Hearing Detection and Intervention (EHDI), Newborn Hearing Screening (NHS), and Early Intervention Program (EIP)
Early Periodic Screening Diagnosis and Treatment (EPSDT) Services
Recommendations for Preventive Pediatric Health Care 2025
Pediatric Oral Health Recommendations and Anticipatory Guidance/Counseling
Foster Care Services Provider Orientation (opens in a new tab)
Foster Care Services Billing Guide  (opens in a new tab)
GINA Pocket Guide
HEDIS/QARR Materials
ICD-10
In-Office Lab Approval List
PCP In-Office Non-allowable Services List (opens in a new tab)
Potentially Safer Alternatives to High-Risk Medication (opens in a new tab)
Project TEACH, a Mental Health Consult for Pediatricians (opens in a new tab)
Provider Lead Information 
Provider Network Laboratories
Provider Quick Reference Guide  (opens in a new tab)
Take Care NY
Transportation Benefit Guide
Tuberculosis (TB)
Immunization Schedules and Vaccine Billing Guide

last updated: July 28, 2025

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