Who in my organization should take the FIDA Provider Training?
All physicians, nurse practitioners, physician assistants, and other practitioners and providers that are normally credentialed by the FIDA plans and responsible for the care of FIDA participants must take the training. The clinical leadership and compliance/administrative staff responsible in the organization are also required to take the training. FIDA education of additional downstream staff needs to be determined by the organizational leadership depending on the internal structure, but it must take into account how the organization will comply with the FIDA requirements for FIDA participants. All members of the Interdisciplinary Team (IDT) must complete the training.
Examples of downstream staff that can be trained internally by the organization as deemed appropriate by the organization’s leadership include:
- Physician Groups: Nursing, medical assistants, physician assistants, office manager, and other administrative staff that will provide care or support to FIDA participants;
- Certified Home Health Agency/Licensed Home Care Service Agency (CHHA/LHCSA): Nurses (all major types of nurses including RNs and LPNs), home care workers, therapists, social workers, etc. that will provide care or support to FIDA participants;
- Skilled Nursing Facility/Adult Day Health Care/Assisted Living Program (SNF/ADHC/ALP): Nurses, personal care aides, therapists, social workers, etc. that will provide care or support to FIDA participants;
- Hospital System: Nurses, therapists, social workers, etc. that will provide care or support to FIDA participants;
- Consumer Directed Personal Assistance Services (CDPAS): The aide must be trained by the FIDA participant only if the aide is on the IDT team as decided by the participant;
- DME, Congregate Meals, Accessoride/Transportation/Assistive Technology/Environmental Modifications, PERS, etc.: Respiratory staff, drivers, care coordinators, etc. that will provide care or support to FIDA participants;
- Social Adult Day Care (SADC): Dieticians, aides, etc. that will provide care or support to FIDA participants.
Training completed on the website is automatically tracked, and you will receive an email confirmation to keep as a record of your completion.
As new staff and practitioners are employed, it is the responsibility of the organization to provide the appropriate FIDA training, either by directing them to complete it on the website portal, or through an in-service training within 60 days of the new staff and practitioners’ start date.
I want to complete the training outside of the website, e.g., I am a facility, organizational provider, hospital system, Independent Practice Association (IPA) and want to conduct in-service trainings with my staff. How do I take training outside of the website portal?
In order to receive credit with the FIDA plans that you participate with for any training conducted for staff outside of the Resources for Integrated Care website (administered by Lewin), an attestation and participant list template has been made available on the Resources for Integrated Care website.
Instructions are posted on the FIDA Downloadable Provider Training page
that does not require a login to the FIDA portal, along with the FIDA training modules and a participant Excel spreadsheet that must be completed and emailed to RIC@lewin.com
. You will receive an email confirmation once you submit the participant Excel spreadsheet attesting to the completion of the training.
Who is requiring providers to take this FIDA training?
The three-way contract between the New York State Department of Health (NYSDOH), the Centers for Medicaid & Medicare Services (CMS,) and the FIDA plans requires the plans to ensure that their providers complete required Provider Training. The FIDA plans have collaborated to develop uniform training modules applicable to all FIDA plans. The three-way contract is available here
What training modules specifically do I have to take to meet the FIDA plan’s training requirements?
All providers and Interdisciplinary Team (IDT) members must take the following training modules, which are now all available:
- FIDA Overview Training – explains the benefits, eligibility and basics of the FIDA program, including the Model of Care, the Interdisciplinary Team (IDT) purpose and structure, the Comprehensive Assessment, the Person-Centered Service Plan (PCSP) components, Transition of Care, Authorizations, Grievance and Appeals, and Community Resources.
- Cultural Competency Training – explains how to support and interact effectively with persons of other cultures and socioeconomic backgrounds.
- Behavioral Health Training – explains how to identify and support persons with behavioral health issues and diagnosis.
- Disability Awareness Training – explains the American with Disabilities Act (ADA) and how to provide reasonable accommodations and support, and effective interactions for persons with disabilities including the elderly.
- Recovery and Wellness Training - Interdisciplinary Team members will also need to take Recovery & Wellness Training that covers Independent Living, Recovery Model, Issues facing Nursing Home Residents, and Wellness Programs.
Will I have to take other FIDA trainings with each FIDA plans?
If you are part of an IDT for a particular member, FIDA plans may offer specific training regarding how their IDT will work, including but not limited to such areas as how to communicate among the IDT, how to sign off on the PCSP, when and how to meet, and any policies or procedures that are unique to that FIDA plan.
Do the FIDA participants and non-clinical staff need to take any of these trainings?
These trainings are geared to providers and other non-clinical support members of the IDT, not to participants. However, FIDA care managers are responsible for educating and informing both the IDT and the participant/designee of the IDT process and member responsibilities.
What happens if I don’t take the training by the due date I was given?
The three-way contract between the New York State Department of Health (NYSDOH), the Centers for Medicaid & Medicare Services (CMS), and the FIDA plans requires the plans to ensure that their providers complete required provider training. Corrective actions would be expected to be implemented by the FIDA plans with providers who have not complied with the training up to and including termination of the provider’s contract.
I am a participating FIDA provider. Do I need to complete the training or can a member of my staff or an office manager complete it on my behalf?
Practitioners and key administrative personnel must complete the training. An employee who will be responsible for clinical interactions with any FIDA participant needs to take the training. An employee cannot take the training for a provider/practitioner.
I am a provider contracted with several health insurance companies that participate in the FIDA program, but my office is not compliant with the Americans with Disabilities Act (e.g., I don't have handicapped access to my office or a bathroom that is large enough to accommodate a wheelchair). Am I still considered a FIDA provider? Should I take the training?
Providers that received the letter and have a contract with a FIDA plan to be part of their FIDA network should take the FIDA training. The FIDA plans are expected to have an ADA compliant network, so your ADA compliance may become an issue in the future.
I received correspondence in the mail for our office to take the FIDA Provider Training. However, upon reading the letter, I noticed it mentions participation within a dual Medicare and Medicaid program. We do not accept Medicare as this is a pediatric office. Do we still have to complete this training?
You received the correspondence because you are participating in a FIDA plan’s provider network. If you believe this is an error, you should speak with the FIDA plan that sent you the letter to determine your participation status in that plan’s FIDA network.
We have three doctors registered under our tax ID. Do all three doctors have to take the course or just one per tax ID?
All physicians seeing FIDA participants are required to take the training. In this case, all three doctors would need to take the training.
If I am part of an IDT for a FIDA participant but the FIDA participant disenrolled from the FIDA plan before I could take the training, am I still required to take the training?
If you are contracted with a FIDA plan, you must take the FIDA training.