Behavioral Health

Where should I send my claims for behavioral health services beginning on February 1, 2015?

Providers should submit claims for all MetroPlus Health Plan members to Beacon Health Strategies either through electronic data interchange (EDI) connection to Beacon or via Beacon’s eServices web application. EDI claims can be submitted directly by a provider, or through a billing intermediary.

  • EDI: Providers or their billing intermediaries should email for detailed information and to begin testing. 835/837 and 270/271 transactions are available. EDI and Emdeon claims require a plan ID associated with the levels of benefits.
  • For Medicaid, Medicare and Marketplace members please bill with plan ID 131
  • For HARP members please bill with plan ID 141
  • eServices: Please visit for information on the quick and easy registration process.

Beacon Health Strategies prefers to receive claims electronically. However, if you prefer to submit a paper claim, please send to:

Beacon Health Options
Attn: MetroPlus Claims Department
500 Unicorn Park Drive, Suite 103 
Woburn, MA 01801

For more information on claims submission, please go to and/or refer to Beacon’s provider manual available on our website.

For Claims Status, contact Member Services at: 1.855.371.9228, Monday through Saturday, 8 am - 8 pm.

What is Beacon’s timely filing rule?

The timely filing deadline for claims to be submitted to Beacon Health Options is 90 days from the date of service.  

What are Beacon’s claims turnaround times?

If a “clean claim” (defined in Beacon’s provider manual) is submitted in a non-electronic format, the claim will be adjudicated no later than the 45th day after the date it is received. If a “clean claim” is submitted in an electronic format, Beacon Health Options will adjudicate the claim by the 30th day after the date it is received.

Will Beacon pay claims that are submitted by a non-behavioral health provider?

No. Beacon will only pay claims for covered services provided by a behavioral health provider as defined by the NY Department of Insurance. 

Will there be a new Billing Guide for MetroPlus Health Plan members?

Beacon will develop and post on the Beacon website a provider manual for providers who provide services to MetroPlus Health Plan members before the start-up of behavioral health services. Contained within the manual will be a Claims/Billing section detailing our policies and procedures as well as other sections detailing covered services, the appeals process, quality programs and other relevant information.

What is Beacon’s reimbursement model? 

Beacon uses various reimbursement methodologies. Beacon-contracted providers that provide services to MetroPlus Health Plan members will be paid according to their Beacon contracted rate.

How does Beacon Health Strategies’ partnership with MetroPlus Health Plan programs change my business?

Beacon Health Options’ partnership with MetroPlus Health Plan will require behavioral health providers to work directly with Beacon Health Strategies for MetroPlus Health Plan members.

Click here for Beacon Provider Information

Medical Health

Claims must be submitted detailing all services rendered for all capitated and fee-for-service encounters within 90 days of the date of service or discharge. Please allow 30 days from claim submission date to receive payment for Medicare claims, 45 days for all other claims.

  • Claims for all members can be submitted electronically using Emdeon Payer ID# 13265.
  • Paper claims must be submitted on HCFA 1500 or UB-04 forms.

Send paper claims for Medicaid, Child Health Plus, Essential Plan and MetroPlus Gold to:

MetroPlus Health Plan
P.O. Box 1966
New York, NY 10116-1966

Send paper claims for Medicare Plans to:

MetroPlus Health Plan
P.O. Box 381508
Birmingham, AL 35238-1508

Claim Status

For claim status, log into the Provider Portal or call Member Services.