Renew My Coverage

If you need to renew your plan, we’re here to help. Call us at 212-908-3300 (TTY: 711), Monday – Friday, 9am – 8pm, Saturdays, 9am-5pm.

And remember: You should never be charged a fee to renew your coverage in Medicaid, Child Health Plus, or the Essential Plan. Please contact us if anyone reaches out to you asking for money to renew – or if you have any concerns. Learn more here for information on how to protect yourself from health insurance scammers.

If you are a MetroPlusHealth Medicaid and HARP member, you used to renew your insurance coverage with the Local Department of Social Services (LDSS)/Human Resources Administration (HRA). Starting with your next renewal, you will renew through the NY State of Health Marketplace (NYSoH). You may have already received a letter from HRA or the NYSoH Marketplace letting you know about this change.The major difference is that you must actively take steps to keep your enrollment. If these steps are not taken enrollment can be lost.

Not to worry— There will be no changes to coverage, benefits, and services providing you take appropriate steps to maintain your enrollment.

We want you to keep your coverage! Call the MetroPlusHealth Retention Team at 1-212-908-3300 for help. We are available Monday – Friday, 9am – 8pm, Saturdays, 9am-5pm.

For more information from the NYS Department of Health, click here.

MetroPlus Health Plan is here to help. To contact a MetroPlus Health Plan Retention team member, click here (PDF).