MetroPlusHealth member going out after making a health insurance payment using a mobile device.

Quick. Convenient. Secure.

Paying your health insurance premium with MetroPlusHealth is quick, secure, and easy. Our Pay My Premium page gives you multiple convenient payment options — whether you prefer to pay online, by phone, by mail, or in person. Stay on top of your coverage and avoid any interruptions by making timely payments. We’re here to help you manage your health plan with tools that fit your lifestyle.

How would you like to pay your premium?

Schedule autopay and view history:

Existing members can make monthly payments through the MetroPlusHealth Member Portal with their Member ID and Mastercard, Visa, Discover card or bank account.

Enjoy secure and efficient autopay options through our partners at InstaMed, a J.P. Morgan company.

Manage your account, pay invoices, set up autopay, or view your transaction history when you log into the Member Portal.

Sign in or create an account on the Member Portal to get started.

Your first payment:

Enroll directly through MetroPlusHealth or New York State of Health and click the first-time payment option.

After making your first payment, you’ll receive your Member ID card. To simplify your payment process moving forward, register for autopay and view invoices through the Member Portal online.

One-time invoice payments:

Existing members (QHP, Child Health Plus, MLTC, or MAP) who prefer to pay online without signing in can use the Invoice Payment option to fulfill invoices.

What you’ll need:

  • Billing account number
  • 5-digit ZIP code shown on your invoice

Pay by mail

To pay by mail, please include:

  • A copy of your invoice
  • Account number

If you are a Medicare Member, please mail your payment to:

MetroPlusHealth Plan
Medicare Advantage Programs
PO Box 30327
New York, NY 10087-0327

All other members, please mail your payment to:

MetroPlusHealth Plan
PO Box 28540
New York, NY 10087-8540

 

Billing frequently asked questions

Read below to find the answers to our most common billing questions.

What’s the best way to pay my health insurance premium online?

“Schedule Autopay” is the best option for guaranteed on-time bill pay.

What do I do if I can’t afford my health insurance premium?

Contact us to discuss to discuss payment plan options and eligibility.

How do I set up recurring health insurance payments?

Use the MetroPlusHealth Member Portal to easily set up Autopay by selecting “Schedule Autopay” and entering your payment information.

Can I pay my health insurance premium in advance?

Yes! By scheduling payments through autopay, you guarantee that your health insurance premiums are paid in advance.

More billing tips

  • Allow two business days for your account balance to update.
  • A late payment does not guarantee current or reinstated coverage.
  • Transferring to another policy or line of business will result in a new account number.
  • Please double check that you’re using the correct account number.
    • For multiple accounts, make separate payments for each.
  • Recurring payment setups may have a different account balance displayed compared to your last statement due to
    1. The minimum payment due has been deducted, or
    2. A recent payment or refund has been processed.

For further billing questions or help with online payments, please call MetroPlusHealth Member Services at the numbers listed below for your plan.

Monday-Friday 8 AM – 8 PM
Saturday 9 AM – 5 PM
We’re here to help!

Marketplace / Off-Exchange (QHP) Members

Child Plus Health Members

Managed Long-Term Care (MLTC) Members

UltraCare (MAP) and Medicare Members

last updated: July 28, 2025

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Monday – Saturday | 8 a.m.– 8 p.m. (ET)
Sunday | 9 a.m.– 5 p.m. (ET)

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Monday – Saturday | 8 a.m.– 6 p.m. (ET)
Sunday | 9 a.m.– 5 p.m. (ET)

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