Doctor on a video call providing telehealth services to a MetroPlusHealth member

Start Your Free Virtual Doctor Visit

Anytime or Anywhere

Priority Access to Speak with a Doctor Start a Virtual Doctor Visit

What is MetroPlusHealth Virtual Visit?

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Fast, easy care—24/7, anywhere in New York State.

MetroPlusHealth Virtual Visit connects you with a provider for common, non-emergency physical, mental, emotional, and behavioral health needs—at no cost to you.

Powered by NYC Health + Hospitals/ExpressCare, you can see a board-certified doctor, psychiatrist, social worker, or addiction counselor anytime—no appointment needed. Services are available in your language, with interpretation in 200+ languages.

What you can expect:

  • 24/7 access to urgent and non-emergency care
  • $0 virtual visits for members
  • Prescriptions, lab orders, and follow-up care coordination
  • Support connecting to primary or specialty care

Providers can access your health history and stay connected with your doctor to ensure seamless follow-up. Don’t have a doctor? We’ll help you find one.

Call us 24/7 at 1-855-287-3508 for priority access to speak with a doctor.

Note: You may receive an Explanation of Benefits (EOB) listing Lincoln Hospital Center as the place of service for your $0 visit.

 

Let’s Get Started

You get 24/7 access to:

  • Fast care for non-emergency health needs. 95% satisfaction over 30,000 patients.
  • Board-certified and licensed doctors and providers
  • High-quality urgent care with medical, mental health and substance use services to meet all of your needs
  • Medications sent to the pharmacy of your choice
  • Help with your follow-up care
  • Connections to services, including lab testing and radiology available in-person centers
  • Language interpretation in 200+ languages

How do you use MetroPlusHealth Virtual Visit?

It just takes 4 simple steps:

  1. Click Talk to a Provider or Reserve My Spot to launch a video visit from your device*
  2. A “Support Hero” will help you complete registration and get ready to speak to a provider
  3. A provider will assess you and advise you on what to do next to get healthy and onto your road to recovery
  4. If you need support services, your provider may invite other care team members to the visit

Or you can call us 24/7 at 1-855-287-3508 for priority access to speak with a doctor.

* A video-enabled phone, tablet, or computer with an internet connection and microphone is required. Safari, Chrome, and Edge are supported browsers. No apps or downloads needed.

WHAT CAN YOU USE METROPLUSHEALTH VIRTUAL VISIT FOR?
  • COVID-19
  • Cold symptoms (stuffy or runny nose, cough, or sneezing)
  • Flu symptoms (fever or aches)
  • Sinus infections
  • Sore throats
  • Allergies
  • Asthma
  • Minor cuts or burns
  • Broken bones or stitches
  • Urinary tract infection
  • Sexually transmitted diseases
  • Upset stomach or diarrhea.
  • Monoclonal infusion medications
  • Other non-emergencies

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Behavioral Health

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  • Substance Use Disorders

  • Anxiety

  • Depression

  • Stress

  • Burnout

  • Withdrawal

  • Other emotional distress

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eConsults

MetroPlusHealth Medicaid members who receive care through NYC Health + Hospitals may be able to use eConsult services.

An eConsult allows your Primary Care Provider (PCP) to get advice from a specialist about your care without you having to wait weeks for an appointment.

What is an eConsult?

An eConsult is a secure way for your PCP to work directly with a medical specialist about your health concerns.

During your office visit or telehealth appointment, your PCP can send questions, test results, and medical information to a specialist. The specialist reviews the information and provides recommendations, often within 3 days.

This can help you:

  • Get answers faster
  • Receive the right care sooner
  • Avoid unnecessary specialist visits
  • Improve coordination between your healthcare providers

Who can use eConsult services?

eConsult services are available to eligible MetroPlusHealth Medicaid members receiving care through NYC Health + Hospitals (H+H) and their covered dependents.

Talk to your PCP to find out if an eConsult is right for you.

  • Faster Answers
  • Easy and Convenient
  • Lower Cost (little to no additional cost)
  • Better Care Coordination
  • Access Your Notes Online (MyChart)

Available Specialty Service

  • Behavioral Health
  • Cardiology
  • Dermatology
  • Ear, Nose, & Throat (ENT)
  • And several other specialty services

Additional specialties are expected to be added in the future.

 

For more info
last updated: November 10, 2026
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