Member Services > Urgent Care

THINK YOU OR SOMEONE YOU LOVE MAY NEED URGENT CARE?
 
First, make sure you understand what urgently needed care is and when you may need it. Then, if you’re a MetroPlus member, make sure you try to get urgently needed care from one of our participating Urgent Care Centers.*
 
What is Urgently Needed Care?
 
Urgently needed care is care given to treat:
  • A non-emergency, or
  • A sudden medical illness, or
  • An injury, or
  • A condition that needs care right away
 
These include conditions that are not so severe that they would require Emergency Department Care.
 
Where can I get urgently needed care from a participating MetroPlus Urgent Care Center?
 
We have Urgent Care locations in all 5 New York City boroughs –Manhattan, Queens, Brooklyn, the Bronx and Staten Island.
 
*We do not cover Urgent Care from non-participating Urgent Care Centers or Physicians.
 

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Contact Us:

MetroPlus Health Plan

160 Water Street, 3rd Floor
New York, NY 10038

  • Medicaid, Child Health Plus, Partnership in Care (SNP), MetroPlus Enhanced

    1.800.303.9626
    TTY users: 711
    Monday - Saturday, 8 am - 8 pm
    After Hours: 1.800.442.2560
  • MetroPlus Gold & GoldCare I and GoldCare II

    1.877.475.3795
    TTY users: 711
    Monday - Saturday, 8 am - 8 pm
    After Hours: 1.800.442.2560
  • Marketplace, Essential Plan, SHOP Plans

    1.855.809.4073
    TTY users: 711
    Monday - Saturday, 8 am - 8 pm
    After Hours, Sunday & Holidays,
    24/7 Medical Answering Service:
    After Hours: 1.800.442.2560
  • Medicare Plans

    1.866.986.0356
    TTY users: 711
    Monday - Saturday, 8 am - 8 pm
    After Hours, Sunday & Holidays,
    24/7 Medical Answering Service:
    1.800.442.2560
  • Fully Integrated Dual Advantage (FIDA) Plan

    1.844.288.FIDA (3432)
    TTY users: 711
    Monday - Saturday, 8 am - 8 pm
    After Hours, Sunday & Holidays,
    24/7 Medical Answering Service:
    1.800.442.2560
  • Managed Long-Term Care (MLTC)

    1.855.355.MLTC (6582)
    TTY users: 1.800.881.2812
    After Hours, Sunday & Holidays,
    24/7 Medical Answering Service:
    1.800.442.2560

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