Renew Your Health Plan

Maintaining your health care coverage is very important to us. If you are a Medicaid, Child Health Plus (CHP), Essential Plan (EP) or Qualified Health Plan (QHP) member, and have enrolled using the NY State of Health website, you will receive a Letter and an email (if you provided an email address) letting you know when and how to renew your coverage.

For Medicaid, Child Health Plus (CHP) members (who have enrolled prior to ACA)

If your Medicaid Coverage is through New York City HRA, you will be receiving a package containing renewal paperwork that needs to be completed and returned to them by the “Respond By” date.   

If your child’s or children’s CHP Coverage was through MetroPlus, you will no longer be receiving Renewal Paperwork. You will have to enroll your child’s or children’s through New York State of Health. A letter will be mailed to you 90 days and 60 days in advance of their Health Care Coverage Termination Date. The letter will explain the process and indicate the help available to you. You can access the New York State of Health website at, contact the New York State Customer Service Center at 1.855.648.1909 or contact the MetroPlus Representative listed in the letter sent to you for additional help and information.  

For Medicaid, Child Health Plus (CHP), Essential Plan (EP) and Marketplace (QHP) members (who have enrolled through the NY State of Health Marketplace)
If you enrolled via the NY State of Health Marketplace for any of the plans listed above, you will be receiving a letter from the NY State of Health explaining the next steps for renewing your coverage.
Renewal can be done online or with a MetroPlus Health Plan Facilitated Enroller (FE). Locations for finding a MetroPlus Health Plan Facilitated Enroller (FE) can be found here.

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Additional Resources
  Contact Number Website
NYC HRA  1.888.692.6116 Click Here
NY State of Health  1.855.355.5777 Click Here
MetroPlus Health Plan 
Retention Department
MetroPlus Health Plan 
Pay My Premium 
  Click Here

MetroPlus Health Plan is here to help. To contact a MetroPlus Health Plan Retention team member, download the link below:

Retention Team Contact List

Access Your Member Account
Find out your renewal due date and other important information on your Member Account.
Sign In       Member Registration
Member Account Features:
  • Pay online and see your payment history
  • View and update your personal information
  • Request a new ID or use a digital card
  • And much more!