What We Are Doing

ACTIONS ALREADY TAKEN 


growcheck.pngParticipate in Department focus groups with Ryan Harris, Chief Human Resource OfficerTime Frame: April 2015 - Present
Details: Focus groups held to understand MetroPlus Staff experiences, feelings and attitudes. Click here for a full list of departments


 
growcheck.pngParticipate in 2015 NYC Health + Hospitals - Make it Count survey
Time Frame: June 2015
Details: NYC Health + Hospitals contracted with vendor Press Ganey to conduct a system wide  Employee Engagement survey to better understand Employee Engagement at MetroPlus


 
growcheck.pngInform MetroPlus Health Plan of NYC Health + Hospitals - Make it Count survey results 
Time Frame: November 2015
Detail: NYC Health + Hospitals facilities (including MetroPlus) informed of NYC Health + Hospitals – Make it Count survey results  


 
growcheck.pngLaunch MetroPlus Employee Engagement Initiative with Executive Staff and Department Heads
Time Frame: February 2016
Details: Meeting held with all Department Heads to explain Press Ganey results and next steps for improving Employee Engagement


 
growcheck.pngShare Employee Engagement findings with Executive Staff
Time Frame: N/A
Details: Consolidated Employee Engagement survey findings and division specific feedback (if available) shared with Executive Staff


 
growcheck.pngCascade communication about the MetroPlus Employee Engagement initiative
Time Frame: March 2015
Details: Dr. Saperstein sent a plan wide communication about the MetroPlus Employee Engagement initiative to all staff  


 
growcheck.pngCreate MetroPlus Employee Engagement email address
Time Frame: March 2016
Details: Employee.Engagement@MetroPlus.org was created as a dedicated email address for all Employee Engagement communications 


 
growcheck.pngShare Employee Engagement findings with Department Heads
Time Frame: March 2016 - Present
Details: HR & OD will share Press Ganey Employee Engagement survey findings and department specific focus group feedback (if available) with Departmental Heads 


 
growcheck.pngCascade communication to Managers and Supervisors
Time Frame: Present - May 2016
Details: Department Heads will schedule meetings with their Managers and Supervisors to inform them of Employee Engagement initiatives and next steps


 
growcheck.pngCascade communication to all department employees
Time Frame: Present - May 2016
Details: Department Heads will hold meetings with all employees to review work unit-specific results


 
growcheck.pngBrainstorm ideas for action planning
Time Frame: Present - May 2016
Details: Department Heads will hold a meeting with employees to discuss and gather ideas for action planning 


 
growcheck.pngCreate department action plans
Time Frame: Present - May 2016
Details: Department Heads (with employee input) will develop action plans and begin working on implementation steps 


 
growcheck.pngCommunicate with department employees
Time Frame: May 2016
Details: Department Heads will communicate to all employees what suggestions were used to develop action plans and why those decisions were made


NEXT STEPS – Implement Action

 
growcheck50percent.pngImplement action items
Time Frame: June 2016 - October 2016
Details: Department Heads will implement action items, making adjustments if necessary

 
growcheck50percent.pngTrack progress
Time Frame: June 2016 - October 2016
Details: Departmental action planning will be tracked over the next seven months, making adjustment if necessary 

 
growcheck50percent.pngTake Press Ganey Employee Engagement Survey

Time Frame: October 2016
Details: NYC Health + Hospitals contracted with vendor Press Ganey to re-conduct a system wide  Engagement Survey to better understand Employee Engagement at MetroPlus