HR Focus Groups

Over the course of 2015 and 2016, MetroPlus’ Chief Human Resource Officer, Ryan Harris, personally met with each employee within MetroPlus by holding departmental focus groups. The feedback gained through the focus groups was used to implement several initiatives and to address areas of concern. All departments within MetroPlus participated in such focus groups. 

Participating Departments:
  1. Case Management
  2. Claims
  3. Corporate Communications
  4. Corporate Integrity (Regulatory Affairs and Compliance)
  5. Member Services 
  6. Enrollment and Membership
  7. Facilities
  8. Finance
  9. Human Resources & Organizational Development (HR & OD)
  10. Marketing
  11. Member Retention
  12. Management Information System (MIS)
  13. Managed Long Term Care (MLTC)
  14. Network Relations
  15. Operations Administration
  16. Partnership in Care (PIC) 
  17. Provider Contracting
  18. Quality Management
  19. Training & Audits
  20. Transportation
  21. Utilization Management (UM) Medicare
  22. Utilization Management