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Real people are here to help with real answers.

Get in touch for
personalized support.

Which plan can we help you with?.

Tell us which plan you have, and we’ll guide you from here.

Marketplace & Essential Plans

Monday - Friday, 8 am - 6 pm
Saturday 9 am - 5 pm
After-hours, please call 1.800.442.2560

Medicare Plans

Monday to Friday, 8am - 8pm
Saturday, 9am - 5pm
At other times, call our after-hours answering service at 800.442.2560

Managed Long-Term Care (MLTC)

Monday to Friday, 8am - 8pm
Saturday, 9am - 5pm

MetroPlusHealth Gold & GoldCare I and GoldCare II

Monday - Friday, 8am - 6pm
Saturday, 9am - 5pm
After-hours, please call 1.800.442.2560

Medicaid, Child Health Plus, Partnership in Care (SNP), MetroPlusHealth Enhanced

Monday – Friday, 8 am – 6 pm
Saturday, 9 am – 5 pm
After-hours, please call 1.800.442.2560

Contact us frequently asked questions

How do I contact my health insurance about a bill?

Give us a call, and we’ll provide you with the necessary information.

What should I do if my health insurance payment isn’t accepted?

If you have any issues with your payment, please contact us, we’ll provide you the information and answers you need.

How do I fix any billing issues?

For any billing issues, please contact MetroPlusHealth, you’ll speak to a real person who will give you the answers you need.

Find Us In Your Neighborhood

Coverage in all five boroughs

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Find answers, support and tools to help you navigate your health plan.

last updated: May 29, 2025
MetroPlusHealth
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