Arnold Saperstein, MD, is the President and CEO of MetroPlus Health Plan in New York City. He received his Medical Degree from the New York University School of Medicine, and completed a residency in Internal Medicine and a fellowship in Endocrinology at the New York University Medical Center programs. Since that time, he has continued to practice on a weekly basis in the field of Endocrinology at Bellevue Hospital.
He began his career in managed care in 1992, and then joined MetroPlus Health Plan in 1995 initially as Chief Medical Officer and then as President and CEO since 2006. MetroPlus Health Plan, a wholly owned subsidiary of the New York City Health + Hospitals is a managed care organization that has grown during his tenure from 40,000 members to over half a million members with about 27,000 partcipating providers. MetroPlus Health Plan currently operates eleven lines of business including Medicaid Managed Care, Child Health Plus, HIV/Medicaid Special Needs Plan, NY State of Health Marketplace Plans, Essential Plan, Medicare, Fully Integrated Dual Advantage Plan (FIDA), Managed Long Term Care (MLTC), MetroPlus Enhanced (HARP) for Behavioral Health, MetroPlus Gold for NYC employees and Gold Care I and II for NYC Daycare workers.
He has focused a major portion of his career on developing programs to ensure the highest quality of care delivery to the members of his plan. MetroPlus has been at the forefront of managed care including development of a financially viable globally capitated program with the New York City Health + Hospitals, successfully implementing pay for performance programs and being at the forefront of care management programs.
Gail L. Smith is Chief Customer Officer (CCO) for MetroPlus Health Plan, a subsidiary of NYC Health + Hospitals, the largest municipal health system in the United States.
As CCO for MetroPlus, Ms. Smith oversees the Customer Services Division which includes Call Center Operations, Enrollment and Membership, Member Retention, Training and Audits, Intergovernmental Relations and Facilities Operations. Ms. Smith first entered public health care as Director of Managed Care for Kings County Hospital Center in Brooklyn, New York, at a time when managed care was a relatively new concept. She joined MetroPlus in 1997 as Director of Customer Services and Network Development. At that time MetroPlus had approximately 40,000 members.
Today, MetroPlus health plans include commercial as well as traditional managed care products and cover nearly half a million New Yorkers. In her current role at MetroPlus, Gail Smith manages a staff of 250 employees. She works diligently with her staff to foster relationships with members, prospective members, providers, community-based organizations and advocates, and state and local officials to provide access to affordable quality health care for all New Yorkers who qualify.
John Cuda - Chief Financial Officer
John Cuda is Chief Financial Officer (CFO) for MetroPlus Health Plan. As CFO, Mr. Cuda’s responsibilities include overseeing a division that consists of six direct reports with a combined staff of over 110 employees. The departments included in this division are Health Economics, Product Development, Controllers Office, Claims Operations, Provider Maintenance, Purchasing, Accounts Payable and Payroll. Mr. Cuda is also responsible for establishing operational budgets, developing financial reporting and fiscal audits, as well as investment management. Mr. Cuda was responsible for the design and build out of the Plan’s 160 Water Street and 33 Maiden Lane office locations. Mr. Cuda also designed and developed the Network Relations department for MetroPlus, to bring services to build stronger relationships with provider locations.
John Cuda has over 20 years of Financial Health Care experience. Previously Deputy Chief Financial Officer and Director of Fiscal Planning at Elmhurst Hospital Center, he also served as Senior Analyst at The New York City Office of Management and Budget, working in the Health Unit. Mr. Cuda received his Master of Science, Management and Policy Analysis from SUNY Stony Brook and his Bachelor of Science from SUNY Plattsburgh.
Seth Diamond - Chief Operating Officer
Seth Diamond is Chief Operating Officer (COO) for MetroPlus Health Plan. As COO, Mr. Diamond oversees the Operations Division, which encompasses Corporate Affairs, Compliance, Marketing, Communications, Transportation, Project Management, Non-Provider Contracting and Medicare.
Seth Diamond has over 25 years of leadership experience, including his prior position as Director at the Governor’s Office of Storm Recovery. There, he was responsible for heading the Sandy, Irene and Lee recovery efforts focused on housing and small businesses. During his 25 plus years of service, Mr. Diamond was the Commissioner for the Department of Homeless Services, as well as the Executive Deputy Commissioner for the Human Resources Administration. There he led the City’s welfare reform efforts. He was also responsible for the City’s food stamp program and introduced a number of initiatives to increase access to food stamps. Seth has also worked at the Office of former Mayor Rudolph W. Giuliani and served as Special Counsel and as the Special Assistant for Criminal Justice Issues for former City Council President Andrew J. Stein.
Seth holds a Juris Doctorate from New York University School of Law and an undergraduate degree in Political Science and Economics from Brown University.
Ryan Harris - Chief Human Resource Officer
Ryan Harris, Esq. SPHR is Chief Human Resource Officer (CHRO) of MetroPlus Health Plan. Ryan joined MetroPlus in 2005 and is responsible for Human Resource Administration, Employee/Labor Relations and Learning and Organizational Development. Prior to MetroPlus, Ryan was the Associate Director of Human Resources and Director of Labor Relations for NYC Health + Hospitals.
Before joining NYC Health + Hospitals, Ryan served as a Deputy Attorney General and Regulatory Attorney for the Division of Law of the State of New Jersey. There, he represented the Department of Labor, the Department of Personnel, and the Department of Community Affairs. He also served as New Jersey’s legal representative to the Governor’s Smart Growth Council.
Prior to the Division of Law, Mr. Harris worked as a Union Organizer for 1199 Health and Human Services Employees Union, where he was responsible for contract negotiations, grievances, arbitrations and representing the interest of the Union members.
Ryan holds a Juris Doctorate from Rutgers Law School, an undergraduate degree from the University of Pennsylvania, and a Labor Relations Certification from Cornell University School of Industrial & Labor Relations.
He is a member of the New York and New Jersey Bars and is certified by the Human Resources Certification Institute as a Senior Professional in Human Resources.
Ryan is a native New Yorker who was born and raised in the South Bronx.
Susan Sun - Chief Information Officer
Susan Sun is Chief Information Officer (CIO) for MetroPlus Health Plan. As CIO, Susan Sun oversees the department, ensuring operational efficiency, while developing IT strategy for system development aligned with the MetroPlus Core System. Mrs. Sun has twenty years of Managed Care IT experience, with eighteen years in IT Management, and has spent almost fifteen of these years at MetroPlus Health Plan.
Prior to MetroPlus, Susan Sun worked as Director of MIS at Ryan Community Health Network, where she designed, tested and implemented a new enrollment system for the Child Health Plus program requirements, improving efficiency by 75%. She also was responsible for reorganizing the MIS department to ensure smooth operations in all aspects.