Why choose MetroPlusHealth?

Quality Care When and Where You Need It

Access Top-Rated Healthcare Providers

MetroPlus Advantage Plan (HMO D-SNP) connects you with NYC’s finest healthcare network:

  • 34,000+ top doctors across the city
  • 40+ premiere hospitals including Mount Sinai, NYU Langone, and NY Health + Hospitals
  • 110+ urgent care locations including convenient CityMD sites

Perfect for families: Our health insurance for families covers everyone’s needs with one simple plan.
Care on your schedule: Access online doctor visits and virtual urgent care from home, work, or anywhere with our telemedicine health insurance coverage.

Other providers available in our network

Why Choose a New York-Only Health Care Plan?

Is a not-for-profit organization (prioritizing you, not profits)
Was created by New Yorkers, for New Yorkers
Proudly provides customer service from real people who live in NYC
Offers you 34,000+ providers across all five boroughs

National Health Care Chains

Prioritize their bottom line profits (not you)
Are based outside of NYC
Provide impersonal customer service
Offer uncertain provider networks

Plan Materials

MetroPlusHealth will update, as needed, the MetroPlus Advantage Plan (HMO D-SNP) Summary of Benefits, Evidence of Coverage, and Annual Notice of Changes for 2026 with 2026 Medicare Parts A & B deductibles and coinsurance amounts.

Evidence of Coverage (EOC)

A detailed explanation of your coverage, what we must do, your rights, and what you must do as a member of our plan.

Annual Notice of Change (ANOC)  

A summary of changes to your benefits and costs for the next year. These changes take effect on January 1, 2026.

MetroPlus Advantage Plan (HMO D-SNP) Benefits

Extra benefits included with your plan:

  • $500 Flex Card for:
    • Over-the-counter medications
    • Groceries
    • Utility payments
    • Bathroom safety devices
    • And more
  • Healthcare Services:
    • Dental: $0 coverage
    • Vision care
    • Hearing aids: Up to $500 per year (both ears)
    • Podiatry: 8 visits annually
    • Nutrition counseling: 6 sessions yearly
    • Acupuncture: 20 visits annually
  • Wellness Support:
    • Fitness reimbursement: Up to $250 every 6 months
    • Post-hospital meals: 20 meals over 5 days
    • Transportation: 48 one-way rides to medical appointments
  • Convenience Features:
    • Free prescription delivery for select medications
    • Personalized care coordination
    • Online member portal
  • NEW for 2026:
    • Pet Supplies covered by the Flex Card
    • Chiropractic Visits
Disclaimer: Limitations may apply.
MPH_REwards_Card_Art_9-24_NO_V

Get More with Your MetroPlusHealth Flex Card in 2026

One card, multiple benefits—now with $500 quarterly allowance!

Your MetroPlusHealth Flex Card makes it easier to access:

  • Fresh fruits and vegetables
  • Other healthy food items
  • Over-the-counter medications
  • Utility bill payments
  • And more!

Where to use your card:

  • CVS
  • Duane Reade
  • Rite Aid
  • And many other participating retailers

Find all participating locations via the link below: 

InComm My Benefits Portal

Important: Unused balances expire at the end of each quarter or upon disenrollment.

Need help with your Flex Card? 

Contact us:

  • Phone: 866.986.0356 (TTY: 711)
  • Hours: Monday–Friday, 8am–8pm Saturday, 9am–5pm

Accessing Your InComm My Benefits: A Step-by-Step Guide

Everything you need to manage your benefits in one place. Learn how to:

  • Access your benefit information online.
  • Check your available balance.
  • Find participating retailers.
  • Redeem your benefits easily.
  • Use both the website and mobile app.

Our step-by-step guide makes it simple to navigate the InComm My Benefits Center website and the OTC Network mobile application.

Plan Benefits

Transportation Benefit

MetroPlus Advantage Plan (HMO D-SNP) offers rides to and from your doctor’s appointments at no extra cost to you.

Coming Soon

Directories

Medicare Provider / Pharmacy Directories    

Kings (Brooklyn) / Richmond (Staten Island)

New York (Manhattan)

Pharmacy Information

Formulary

Comprehensive Formulary

Step Therapy Criteria

Prior Authorization

Low Income Subsidy (LIS) Premium Table

Low Income Subsidy is available under the Medicare Part D prescription drug program. Eligible beneficiaries who have limited income may qualify for a government program that helps pay for Medicare Part D prescription drug costs. If you receive “Extra Help” from Medicare, your monthly plan premium will be lower. The Low Income Subsidy (LIS) Premium Table shows you what your monthly premium will be if you get “Extra Help”.

Forms

NYS Standard Form to Designate a Representative to Assist with Health Insurance Authorizations, Complaints, Grievances, and Appeals
Health Risk Assessment

HRA can be returned to:
ATTENTION: QM Health Risk Assessment Unit
MetroPlus Health Plan
50 Water Street, 7th Floor
​New York, NY 10004
or by completing our Contact form by clicking here.

Ready to Join MetroPlus Advantage Plan (HMO D-SNP)?

Enrolling in MetroPlus Advantage Plan (HMO D-SNP) for 2026 is simple.

Here’s how:

  • Call 833.965.1526 (TTY: 711) to enroll by phone.
  • Our representatives will guide you through every step.

Access Your Prescription Benefits:

  1. Visit the CVS Caremark website: caremark.com/wps/portal.
  2. Register using your MetroPlusHealth Medicare Member ID card.
  3. Follow the step-by-step instructions on the site.

Switching to MetroPlus? Changing plans is easier than you think!

People cross a busy intersection in the crosswalk

Who is eligible for MetroPlus Advantage Plan (HMO D-SNP)?

You’re eligible if you:

  • Have Medicare Part A
  • Are enrolled in Medicare Part B
  • Qualify for Medicaid or Medicare cost-sharing assistance
  • Live in New York City

Experience one of New York City’s most comprehensive healthcare solutions with coverage designed specifically for dual-eligible individuals.

Find out if you’re eligible today

We are available 6 days a week

Monday – Friday | 8am – 6pm (ET), Saturday | 9am – 5pm (ET)

Stay Safe with a Personal Emergency Response System

Now available through your MetroPlus Advantage Plan benefits

As a MetroPlus Advantage Plan (HMO D-SNP) member, you can use your Flex benefits for a Personal Emergency Response System that provides:

  • 24/7 emergency assistance at the push of a button
  • Support to help you maintain your independence
  • Protection, whether you’re at home or on the go
  • Peace of mind for you and your loved ones

How it works: A simple device connects you to help whenever and wherever you need it—simply press the button to get immediate assistance.

Learn about Personal Emergency Response System (PERS) Services: 

  • [More Information]
  • [How to Order]
Personal Emergency Response System (PERS) Services

Understanding Your Disenrollment Rights

  • You can make changes to your plan during applicable enrollment periods.
  • Membership typically ends on the first day of the month after we receive your request.

How to End Your Membership

Option 1: Enroll in another plan

  • Most common method
  • Automatically ends your MetroPlus coverage

Option 2: Return to Original Medicare

  • Submit a written request to us.
  • Complete and mail our disenrollment form [link coming soon].
  • Contact Medicare directly: 1.800.MEDICARE (1.800.633.4227)

Need Help? Call Member Services: 833.965.1526 (TTY: 711), available 24/7

Legal Information:

MetroPlus Health Plan, Inc. offers HMO and HMO D-SNP plans with contracts with Medicare and New York State Medicaid. Enrollment in MetroPlus Health Plan, Inc. depends on contract renewal.

MetroPlusHealth is not affiliated with, endorsed by, or otherwise related to the federal government, CMS, HHS, and/or Medicare.

MetroPlus Health Plan, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATTENTION: Language assistance services and other aids, free of charge, are available to you. Call 1-800-303-9626 (TTY: 711). ATENCIÓN: Dispone de servicios de asistencia lingüística y otras ayudas, gratis. Llame al 1-800-303-9626 (TTY: 711). 请注意:您可以免费获得语言协助服务和其他辅助服务。请致电 1-800-303-9626 (TTY: 711)

H0423_MPHwebsite_M_2026 Accepted 10012025

last updated: December 2, 2025
MetroPlusHealth
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