Introduction
Thank you for visiting the MetroPlus Health Plan (MetroPlus) website. This website is designed to make
it easier and more efficient for individuals and businesses to interact with MetroPlus. MetroPlus
recognizes that it is critical for individuals and businesses to be confident that their privacy is
protected when they visit MetroPlus's website.
This policy describes MetroPlus's privacy practices regarding information collected from users of this
website. This policy describes what information is collected and how that information is used. Because
this privacy policy only applies to this website, you should examine the privacy policy of any website,
including other state agency websites, that you access using this website.
For purposes of this policy, "personal information" means any information concerning a natural person,
as opposed to a corporate entity, which, because of name, number, symbol, mark, or other identifier,
can be used to identify that natural person. MetroPlus only collects personal information about you
when you provide that information voluntarily, e.g., by sending an e-mail or by submitting a request to
MetroPlus.
Cookies
Cookies are simple text files stored on your computer for use by a web browser. To better serve you,
we use "session cookies" to enhance or customize your visit to this website. Session cookies can be
created automatically on the device you use to access this website. These session cookies do not
contain personal information and do not compromise your privacy or security. We may use the cookie
feature to store a randomly generated identifying tag on the device you use to access this website. A
session cookie is erased during operation of your browser or when your browser is closed.
The use of cookies is a standard practice among Internet websites. Most Internet web browsers may
be customized to reject cookies, to only accept or reject cookies by using user intervention, or to
delete cookies. Refusing or deleting these cookies may limit your ability to take advantage of some
features of this website.
Information Collected When You E-mail this Website or Initiate an Online Transaction
During your visit to this website you may send an e-mail to MetroPlus. Your e-mail address and the
contents of your message will be collected. Your e-mail address and the information included in your
message will be used to respond to you, to address issues you identify, and to improve this website.
Your e-mail address is not collected for commercial purposes and MetroPlus will not sell or otherwise
disclose your e-mail address for commercial purposes.
During your visit to this website you may submit information to MetroPlus. The information, including
any personal information, volunteered by you in initiating a transaction, is used by MetroPlus to
operate MetroPlus programs, which include the provision of health care services, and information. The
information collected by MetroPlus may be disclosed by MetroPlus for those purposes that may be
reasonably ascertained from the nature and terms of the transaction in connection with which the
information was submitted.
MetroPlus does not knowingly collect personal information from children or create profiles of children
through this website. Users are cautioned, however, that the collection of personal information
submitted in an e-mail or otherwise on the MetroPlus website will be treated as though it was submitted
by an adult, and may, unless exempted from access by federal or State law, be subject to public
access. MetroPlus strongly encourages parents to be involved in children's Internet activities and
to provide guidance whenever children are asked to provide personal information online.
Information and Choice
As noted above, MetroPlus does not collect any personal information about you during your visit to
this website unless you provide that information voluntarily by sending an e-mail or otherwise
providing information to MetroPlus. You may choose not to send us an e-mail or provide information.
While your choice not to participate in these activities may limit your ability to receive specific
services through this website, it will not prevent you from requesting information or services from
MetroPlus by other means and will not normally have an impact on your ability to take advantage of
other features of the website, including browsing or downloading publicly available information.
Disclosure of Information Collected Through This Website
The collection of information through this website and the disclosure of that information are
subject to the provisions of the Internet Security and Privacy Act . MetroPlus will only collect
personal information through this website or disclose personal information collected through this
website if the user has consented to the collection or disclosure of such personal information.
Participation in an online transaction resulting in the disclosure of personal information to
MetroPlus by the user, whether solicited or unsolicited, constitutes consent to the collection
and disclosure of the information by MetroPlus for the purposes reasonably ascertainable from the
nature and terms of the transaction.
However, MetroPlus may collect or disclose personal information without user consent if the
collection or disclosure is: (1) necessary to perform the statutory duties of MetroPlus, or
necessary for MetroPlus to operate a program authorized by law, or authorized by state or federal
statute or regulation; (2) made pursuant to a court order or by law; (3) for the purpose of
validating the identity of the user; or (4) of information to be used solely for statistical
purposes that is in a form that cannot be used to identify any particular person.
MetroPlus also may disclose personal information to federal or state law enforcement authorities to
enforce MetroPlus's rights against unauthorized access or attempted unauthorized access to
MetroPlus's information technology assets or against other inappropriate use of this website.
Access to and Correction of Personal Information Collected Through this Website
Any user may submit a request to MetroPlus Privacy Officer to determine whether personal
information pertaining to that user has been collected through this website. Any such request shall
be made in writing to the address below and must be accompanied by reasonable proof of identity of
the user. Reasonable proof of identity may include verification of a signature, inclusion of an
identifier generally known only to the user, or similar appropriate identification. The address of
the Privacy Officer is:
MetroPlus Privacy Officer
160 Water Street, 4th Floor
New York, New York 10038
Fax: (212) 908-8620
e-mail: MetroPlusPrivacyOfficer@nychhc.org
The Privacy Officer shall, within five (5) business days of the date of the receipt of a proper
request: (i) provide access to the personal information; (ii) deny access in writing, explaining
the reasons therefor; or (iii) acknowledge the receipt of the request in writing, stating the
approximate date when the request will be granted or denied, which date shall not be more than
thirty (30) days from the date of the acknowledgment.
Confidentiality and Integrity of Personal Information Collected Through this Website
MetroPlus is strongly committed to protecting personal information collected through this website
against unauthorized access, use, or disclosure. For website security purposes and to maintain the
availability of the website for all users, MetroPlus employs software to monitor traffic to identify
unauthorized attempts to upload or change information or otherwise damage this website. We know that
security is a concern for our customers and we are committed to employing reasonable technology in
order to protect the security of our site. However, even with the best technology, no web site is
100% secure. We will take measures which we believe are reasonable and appropriate to protect your
information from unauthorized access or disclosure and accidental loss, alteration or destruction.
Disclaimer
The information provided in this privacy policy should not be construed as giving medical, business,
legal, or other advice, or warranting as fail proof, the security of information provided through
this website.
Links
In order to provide users with certain information, MetroPlus provides links to the websites of local,
State, and federal government agencies, and to the websites of other organizations. A link does not
constitute an endorsement of the content, viewpoint, accuracy, opinions, policies, products, services,
or accessibility of that website. Once you link to another website from this website, including one
maintained by the State, you are subject to the terms and conditions of that website, including, but
not limited to, its Internet privacy policy.
Contact Information
For questions regarding this Internet privacy policy, please contact:
(via e-mail)
MetroPlusPrivacyOfficer@nyhhc.org
(via regular mail)
MetroPlus Privacy Officer
160 Water Street, 4th Floor
New York, New York 10038
Intellectual Property
The content of this website is subject to the copyright laws. Users are notified, therefore, that
one should presume the need to obtain permission from MetroPlus prior to reproducing or otherwise
using the content on this website, except to the extent that such use is strictly for personal use.
Changes to this Policy
MetroPlus may change this Policy from time to time without notice. This policy is not intended to
and does not create any contractual or other legal rights in or on behalf of any party.
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