MetroPlus Contact Us
Applicants/Renewals
Call Customer Services: 800-475-METRO (800-475-6387)
Customer Services Hours: Monday - Saturday, 8 am - 8 pm
Medicaid, Child Health Plus, Family Health Plus, Medicaid HIV Special Needs Plan Members
Call Customer Services: 800-303-9626, TTY 800-881-2812
Customer Services Hours: Monday - Saturday, 8 am - 8 pm
After business hours, call: 800-442-2560
MetroPlus Medicare
Call Customer Services: 866-986-0356, TTY 800-881-2812
Customer Services Hours: Monday - Saturday, 8 am - 8 pm
Nov 15 - Mar 1 only, Monday - Sunday, 8 am - 8 pm
MetroPlus Gold Members
Call Customer Services: 877-475-3795, TTY 800-881-2812
Customer Services Hours: Monday - Saturday, 8 am - 8 pm
After business hours, call: 800-442-2560
Providers
Call Customer Services: 800-303-9626, TTY 800-881-2812
Customer Services Hours: Monday - Saturday, 8 am - 8 pm
MetroPlus Address
MetroPlus Health Plan
160 Water Street - 3rd Floor
New York, NY 10038
212-908-8600
Fax 212-908-8601
Transportation to 160 Water Street
Subway: Fulton Street Station on the 2, 3, 4, 5, J, M, Z lines; Broadway Nassau Station on the A, C lines.
Buses: M9, M15
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