MetroPlus Mission
MetroPlus Health Plan's mission is to provide managed care services to enrollees and providers in order to
assure access to quality healthcare, health education and excellent customer services.
MetroPlus Vision
MetroPlus Health Plan's first priority is promoting the health and welfare of enrollees. We work in close
partnership with our providers and the community. We develop innovative, user friendly, reliable and
cost-effective business processes. Our organizational culture is characterized by integrity,
cooperation, accountability, continuous learning and quality improvement. MetroPlus operates in a manner
that supports the mission and vision of the New York City Health and Hospitals Corporation.
MetroPlus Values
- Delighting Members MetroPlus Health Plan will have as its primary focus assuring that its members
receive timely and appropriate health care in a manner that is respectful of their individual needs,
provides members with easy to understand information that educates them about their rights and
responsibilities as members of the plan, and educates them about the value of healthy life styles and
regular preventive care.
- Partnering with Providers MetroPlus Health Plan will work both internally and with its providers to
eliminate bureaucratic barriers to care and to timely payment of claims. It will partner with providers to
determine the most effective role it can play in assisting providers and members to ensure that members'
health care needs are appropriately met.
- Making Evidence Based Decisions MetroPlus Health Plan will make its management and organizational
decisions based on data, will put systems in place to assure the integrity of its data and will use data
as the basis of continuous learning and quality improvement.
- Insuring the Uninsured MetroPlus Health Plan will assure an efficient and effective enrollment and
renewal process to assist eligible uninsured to become and stay insured and to maximize market share.
- Maximizing Healthcare Dollars MetroPlus Health Plan will operate in a fiscally responsible manner
and maximize the dollars available to provide healthcare to its members.
- Working as a Team MetroPlus Health Plan will foster management practices that encourage teamwork
while holding all staff accountable for their performance and their contribution to improving business
processes and services to members and providers.
- Helping to realize HHC's Vision MetroPlus Health Plan will work to assist HHC in attaining its
corporate vision.
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