About MetroPlus

MetroPlus Health Plan offers low to no-cost health insurance to eligible people living in Manhattan, Brooklyn, Queens, and the Bronx. MetroPlus partners with HHC to provide primary and preventative care, emphasizing excellent services to our members. Our team is fully engaged, highly motivated, and care about our fellow New Yorkers. For more information about MetroPlus Health Plan, read our Overview. 

MetroPlus Overview

For more information about MetroPlus, check out the links below:

Board of Directors
Bernard Rosen
Chairman of the Board

+Arnold Saperstein, M.D.
Executive Director / Ex-Officio
MetroPlus Health Plan, Inc.

Dan H. Still
Board Member

^Christina Jenkins, M.D.
Board Member
Sr. AVP of Quality, Performance and Innovation
NYC Health and Hospitals Corporation

^George Proctor Board Member
Network Senior Vice President
North Central Brooklyn Health Network

^Antonio Martin
HHC President’s Designee
Executive Vice President / Chief Operating Officer
NYC Health and Hospitals Corporation

Lloyd Williams
Board Member

*Margo Bishop
Board Member / Consumer

*Tamira Boynes
Board Member / Consumer

*Member of the Plan
+ MetroPlus Employee
^ HHC Employee


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Board Member List (Appointment and End Term Dates)
 
Names Appointed By Original Date of Appointment End of Term Date
Bernard Rosen, Chair HHC Board Chair May 18, 2000 May 26, 2015
Arnold Saperstein, M.D, Ex-Officio Ex-Officio / Executive Director, MetroPlus Ex-Officio
Antonio Martin Ex-Officio HHC President's Designee / Chief Operating Officer Ex-Officio
Lloyd Williams HHC Board Chair December 17, 2009 December 17, 2019
Tamira Boynes MetroPlus President February 26, 2004 February 26, 2019
Dan H. Still HHC Board Chair May 18, 2003 July 24, 2018
George Proctor HHC President October 31, 2013 October 31, 2018
Margo Bishop MetroPlus President March 16, 2008 March 16, 2018
Christina Jenkins, M.D.  HHC President September 18, 2014 September 18, 2019

MetroPlus ByLaws (as amended through January 29, 2015)
 
Mission, Vision & Values

MetroPlus Mission

To provide our members with access to the highest quality, cost-effective health care including a comprehensive program of care management, health education and customer service. This is accomplished by partnering with the New York City Health and Hospitals Corporation (HHC) and our dedicated providers.

MetroPlus Vision

To provide access to the highest quality, cost-effective health care for our members, to achieve superior provider, member and employee satisfaction, and to be a fiscally responsible, ongoing financial asset to HHC. MetroPlus will strive to be the only managed health care partner that HHC will ever need. This will be accomplished by our fully engaged, highly motivated MetroPlus staff.

MetroPlus Values

  • Performance Excellence, holding ourselves and our providers to the highest standards to ensure that our members receive quality care
  • Fiscal Responsibility, assuring that the revenues we receive are used effectively
  • Regulatory Compliance, with all City, State and Federal laws, regulations and contracts
  • Team Work, including everyone at MetroPlus and with our providers to deliver the highest quality care and service to our members
  • Accountability to each other, our members and providers
  • Respectfulness in the way that we treat everyone we encounter
MetroPlus Team
Read more about of Executive Staff, their background and the roles they have at MetroPlus Health Plan.

Team Bios/Photos
Contact MetroPlus

MetroPlus Address & Phone Numbers

Members

  • Call Customer Services: 1.800.303.9626, TTY 1.800.881.2812
  • Customer Services Hours: Monday - Saturday, 8 am - 8 pm
  • At all other times, call the MetroPlus After Hours Service Line: 1.800.442.2560

Applicants

  • Call Customer Services: 1.800.475.METRO (1.800.475.6387), TTY 1.800.881.2812
  • Customer Services Hours: Monday - Saturday, 8 am - 8 pm
  • Enrollment Locations

Providers

  • Call Provider Services: 1.800.303.9626
  • Provider Services Hours: Monday - Saturday, 8 am - 8 pm

MetroPlus Address

MetroPlus Health Plan
160 Water Street, 3rd Floor
New York, NY 10038
(Front desk) 1.212.908.8600
(Fax) 212.908.8601
Get Directions

Transportation to 160 Water Street

  • Subway:
    • Fulton Street Station on the 2, 3, 4, 5, J, Z lines
    • Broadway Nassau Station on the A, C lines
  • Buses: M9, M15
NYC Health & Hospitals Corporation (HHC)
New York City Health and Hospitals Corporation Homepage

New York City Health & Hospital Corporation operates all New York City public hospitals and some facilities. HHC offers New Yorkers with quality health services. Click homepage to get more information. 
MetroPlus Address & Phone Numbers

Members

  • Call Customer Services: 1.800.303.9626, TTY 800.881.2812
  • Customer Services Hours: Monday - Saturday, 8 am - 8 pm
  • At all other times, call the MetroPlus After Hours Service Line: 1.800.442.2560

Applicants

  • Call Customer Services: 1.800.475.METRO (1.800.475.6387), TTY 800.881.2812
  • Customer Services Hours: Monday - Saturday, 8 am - 8pm
  • Enrollment Locations

Providers

  • Call Provider Services: 1.800.303.9626
  • Provider Services Hours: Monday - Saturday, 8 am - 8 pm

MetroPlus Address

MetroPlus Health Plan
160 Water Street, 3rd Floor
New York, NY 10038
(Front desk) 1.212.908.8600
(Fax) 212.908.8601
Get Directions

Transportation to 160 Water Street

  • Subway:
    • Fulton Street Station on the 2, 3, 4, 5, J, Z lines
    • Broadway Nassau Station on the A, C lines
  • Buses: M9, M15